Contact Us

We’d love to hear from you — about an order, a product question, or anything else on your mind.

Customer Support
Email: hkperennis@outlook.com
Phone: +852 6944 7843
Hours: Monday to Friday, 9:00–18:00 (Hong Kong Time, UTC+8)
We usually reply within 1–2 business days.

Company Information
JoyToyZone is operated by HONG KONG PERENNIS LIMITED.
Address: RM 33, 18/F Metro Centre 2, 21 Lam Hing Street, Kowloon Bay, Hong Kong

Order Enquiries
Please include your order number in your message so we can help you faster. For changes or cancellations, contact us within 12 hours of placing your order, or before it has been dispatched — whichever comes first.

Returns & Refunds
Returns and refunds are covered by our Shipping & Return Policy. Items may be returned within 14 days of delivery if unused and in their original packaging. Contact us first at hkperennis@outlook.com for return authorisation.

Wholesale & Partnerships
For wholesale or partnership enquiries, email us at hkperennis@outlook.com with the subject line “Wholesale”.