Terms & Conditions

Last Updated: October 14, 2026

Welcome to JoyToyZone (www.joytoyzone.com). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products from HONG KONG PERENNIS LIMITED (“we”, “us”, “our”, or “JoyToyZone”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General

1.1 JoyToyZone is an online store specializing in pet memorial keepsakes, pet hair preservation capsules, keychains, lockets, and related gift accessories.

1.2 We reserve the right to update, modify, or replace any part of these Terms at any time. Changes take effect immediately upon posting to this page. Your continued use of the website constitutes acceptance of the updated Terms.

1.3 You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase on our website.

2. Products and Descriptions

2.1 We strive to display our products as accurately as possible. However, please note:

• Product images are for reference only; actual sizes, colors, and details may vary slightly.
• Colors may appear differently depending on your screen settings and lighting conditions.
• Slight measurement deviations (typically 1–3 mm) may occur due to manual measurement.

2.2 All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

2.3 We reserve the right to limit the quantity of products purchased per person, per household, or per order.

3. Pricing and Payment

3.1 All prices are listed on our website and are subject to change without notice.

3.2 Prices do not include customs duties, import taxes, or other fees that may be imposed by your destination country. These charges are the responsibility of the buyer.

3.3 Payment must be made in full at the time of purchase through our accepted payment methods. All payment transactions are processed securely by third-party payment providers.

3.4 In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and issue a full refund.

3.5 We accept major credit and debit cards — including Visa, Mastercard, American Express, and JCB — as well as other payment methods supported by our payment processor (such as UPI and internet banking where available). Card payments are processed securely through Razorpay, our licensed payment service provider.

3.6 All prices, charges, and payments on this website are listed and settled in US Dollars (USD). Your card issuer or payment provider may apply its own exchange rate or foreign transaction fee for non-USD accounts.

3.7 We do not store your full card number or banking credentials on our servers. Payment information is transmitted over encrypted connections directly to our payment processor and handled in accordance with PCI DSS requirements.

4. Orders

4.1 By placing an order, you confirm that all information provided is accurate and complete, including your shipping address and contact details.

4.2 We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, stock unavailability, or incorrect information.

4.3 Once an order is confirmed, modifications or cancellations may not be possible if the order has already been processed or shipped. Please contact us at hkperennis@outlook.com as soon as possible if you need assistance.

5. Shipping and Delivery

5.1 Shipping times, costs, and policies are described in our Shipping & Return Policy, which forms part of these Terms.

5.2 Delivery times are estimates only and may vary due to customs clearance, carrier delays, holidays, or other factors beyond our control.

5.3 Risk of loss and title for products pass to you upon delivery to the address provided in your order.

6. Returns and Refunds

6.1 Returns, exchanges, and refunds are governed by our Shipping & Return Policy. Please review it carefully before making a purchase.

6.2 Due to the personal and sentimental nature of pet memorial keepsakes, certain customized or personalized items may not be eligible for return unless defective or damaged.

7. Intellectual Property

7.1 All content on this website — including text, graphics, logos, images, product descriptions, and design — is the property of HONG KONG PERENNIS LIMITED or its content suppliers and is protected by applicable intellectual property laws.

7.2 You may not reproduce, distribute, modify, or commercially exploit any content from this website without our prior written consent.

8. User Conduct

By using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose
• Interfere with or disrupt the website’s security or functionality
• Attempt to gain unauthorized access to our systems or other users’ accounts
• Submit false, misleading, or defamatory content
• Use automated tools (bots, scrapers) to access the website without permission

9. Limitation of Liability

9.1 To the maximum extent permitted by law, HONG KONG PERENNIS LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our products.

9.2 Our total liability for any claim arising from an order shall not exceed the amount you paid for the product(s) in question.

9.3 Our products are keepsake and decorative items. They are not toys for children or pets and should be kept out of reach of small children due to small parts.

10. Indemnification

You agree to indemnify and hold harmless HONG KONG PERENNIS LIMITED, its directors, employees, and partners from any claims, damages, or expenses arising from your violation of these Terms or misuse of our website.

11. Governing Law and Disputes

11.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

11.2 Any disputes arising from these Terms or your use of our website shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

HONG KONG PERENNIS LIMITED RM 33, 18/F Metro Centre 2, 21 Lam Hing Street, Kowloon Bay, Hong Kong

Phone: +852 6944 7843 Email: hkperennis@outlook.com